UNIT-1

Communication: Communication, Technical Communication, Flow of Communication, Downword Flow, Upword Communication Horizontal Flow, Diagonal Flow, Levels Of Communication, Verbal Communication, Non-Verbal Communication, Intrapersonal CommunicationInterpersonal Communication.


Communication:-

The word is communication has its root in the latin word Communicare, which means to share, that is sharing of information, knowledge and throughts. It is imparting & exchanging information by speaking writting & non verbals & textures.

Technical Communication:-

Imparting technical knowledge, information is known as technical communication.
Technical communication is a means to convey scientific, engineering,and technique or other technical information. Individuals in a variety of contexts and with varied professional credentials engage in technical communication. Some individuals are designated as technical communicators or technical writers.

process of communication

Flow of Communication:-

An organization is a group of people associated for business, political, professional, religious, social,or other purposes.
Its activities require human beings to interact and react, that is, to communicate.They exchange information, ideas, plans, order needed supplies and make decisions, rules,proposals, contracts, and agreements. All these activities require one skill, that is communication. So we can say that communication is the "Lifeline" of every organization.
An exchange of information within an organization is called internal communication.
It takes placeat different levels -- downwards, upwards and horizontal. To exchange information within and outside the organization we use a variety of formal andinformal forms of communication that carry the flow of information.

Downword Flow:-

Organizationaldecisions are made attop level and then flowdown to the peoplewho carry them. Whenemployees receiveappropriate downwardcommunication fromthe management, theybecome motivated and more efficient.

Upword Communication:-

To solve problems and make intelligent decision manager need what is going on in theorganization. Upward internal communication is also very important. Many executives wantcomments from employees in addition to the usual periodic reports. Successful managers listenclosely to opinions, complaints, problems, and suggestions, especially when these are clearly putforward. They want to know about problem, emerging trends

Horizontal Flow:-

Horizontal flow takes place between peers in organizations in order to solve problems, perform jobduties, prepare for meetings, and cooperate on important projects. So you can imagine that peoplespend time on listening to and making requests, writing notes and memos, and discussing andwriting about projects. And they do it through communication

Diagonal Flow:-

The sharing of information among different structural levels within a business. For example, diagonal communication could involve higher level management communicating to lower level management a shift in organizational objectives, as well as the ensuing dialog about how best to achieve the new goals.

process of communication

Levels of Communication:-

Understanding the different types or levels of communication begins with understanding what communication is. ... Often we communicate by talking or writing, in which case our communication is said to be verbal. Just as often, we communicate by nonverbal means, such as through body language, gestures, and demeanor.

Verbal Communication:-

Verbal communication refers to the use of symbols in the form of spoken words to transmit messages. Verbal communication is complicated by the fact that language is arbitrary, meaning that words change over time; ambiguous, meaning that many words lack clear-cut meanings; and abstract, meaning that words are not the phenomena to which they refer. Thus, miscommunication occurs when the meaning we attach to a word changes with time, when a word lacks a clear-cut, precise meaning or when words are used that are too general. For example, the word "love" is a very imprecise term; one person's definition of love may differ substantially from another person's.

Nonverbal Communication:-

Nonverbal communication refers to the use of symbols other than words to transmit messages. It includes gestures, body language, how we utter words, aspects of our environment that influence meaning and objects such as jewelry, furniture and clothing that send people messages about ourselves. Research suggests that nonverbal communication constitutes anywhere between 65 and 93 percent of all human communication. Just like words, nonverbal symbols are ambiguous. What is a polite gesture to one person may be considered rude by another person. Certain forms of nonverbal communication may also have different meanings in different cultures. For example, direct eye contact is appropriate in U.S. society but considered disrespectful in many Asian countries.

Intrapersonal Communication:-

Intrapersonal communication is also known as self-talk or thinking, and refers to the ways we communicate with ourselves. We use intrapersonal communication to plan our lives, rehearse scenarios before we act them out, and tell ourselves what to do or not do. The way we communicate with ourselves greatly affects our self-esteem. A person who tells himself, "I'm so stupid" when he fails an exam will likely have poorer self-esteem than someone who thinks, "I did really well on the previous four exams. I must have just been having an off day, and I'll do better next time."

Interpersonal Communication:-

Interpersonal communication is the communication we have with other people. This type of communication varies from highly impersonal to extremely personal. The degree to which we communicate, or fail to communicate, with others influences how our relationships with them develop, continue or come to an end.